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Thank you for shopping at [Your E-commerce Website Name]. We want you to be completely satisfied with your purchase. This Refund and Return Policy outlines the terms and conditions for returning products and requesting refunds.

1. Eligibility for Returns

1.1 Timeframe

You may request a return within [X] days from the date of delivery. To determine the delivery date, please refer to the shipping confirmation email or tracking information provided.

1.2 Condition of Products

To be eligible for a return, the product must:

• Be in its original condition, unused, and unopened (if applicable).
• Have all original tags, labels, and packaging intact.
• Include all accessories, manuals, and free gifts that came with the product.

1.3 Non-Returnable Items

The following items are generally non-returnable:

• Perishable goods (e.g., food, flowers).
• Personalized or custom-made products.
• Intimate or sanitary goods.
• Digital products (e.g., software, e-books, music downloads) once they have been accessed or downloaded.
• Items marked as “final sale” or “non-returnable” on the product page.

2. Return Process

2.1 Initiating a Return

To start a return, please follow these steps:

1. Log in to your account on [Website URL].
2. Go to the “Order History” section and select the order containing the item(s) you wish to return.
3. Click on the “Request Return” button and follow the instructions to provide details about the return (e.g., reason for return, quantity).
4. Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and a prepaid return shipping label (if applicable) via email.

2.2 Shipping the Return

• Pack the item(s) securely in the original packaging, if possible. Include the RMA number inside the package.
• Attach the prepaid return shipping label to the outside of the package.
• Drop off the package at the designated shipping carrier location as indicated in the return instructions.
• Keep the tracking number for your records to monitor the return shipment.

3. Inspection and Processing

• Once we receive your returned item(s), our team will inspect them to ensure they meet the return eligibility criteria.
• We will notify you via email within [X] business days of receiving your return to confirm whether your refund has been approved.
• If your return is approved, we will process the refund according to the method specified in Section 4.
• If your return is denied, we will notify you of the reason and may ship the item(s) back to you at your expense.

4. Refund Options

• Original Payment Method: Refunds will be credited back to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your bank or credit card issuer, typically [X] to [Y] business days.
• Store Credit: If you prefer, you can choose to receive a store credit for the value of the returned item(s). Store credits are valid for [X] days from the date of issue and can be used for future purchases on our website.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within [X] days of delivery. Provide photos of the damage or defect along with your order number.
• We may offer a full refund, a replacement item, or a store credit at our discretion.
• If a replacement is requested, we will ship the new item to you at no additional cost.

6. Incorrect Items

• If you receive an item that is not what you ordered, please contact us within [X] days of delivery. Provide details of the incorrect item and your order number.
• We will arrange for the incorrect item to be returned to us at our expense and ship the correct item to you as soon as possible. A full refund will be issued if the correct item is unavailable.

7. International Returns

• For international returns, the customer is responsible for all return shipping costs, including any customs duties or taxes incurred.
• Please note that international return shipping times may be longer, and refunds may take additional time to process.

8. Changes to This Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with the updated “Last updated” date. Your continued use of our website after the changes take effect constitutes your acceptance of the new policy.

9. Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer service team at:

[Email Address]

[Phone Number]

[Mailing Address]